Terms of Use

These Terms of Use ("Terms") govern your use of this website and the services provided by Annuvo LLC("Annuvo", "we", "our", or "us"), an Ohio limited liability company, including our advertising and lead follow-up services and our text messaging program (collectively, the "Services"). By using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Annuvo Services

Annuvo LLC provides advertising management and lead follow-up services to local businesses. Submitting an enquiry or lead form does not create a contract; a client relationship begins only when both parties sign a written service agreement, which controls over these Terms in the event of a conflict.

Advertising platforms such as Meta and Google are independent third parties. Annuvo LLC does not control their pricing, delivery, approval decisions, or account actions, and does not guarantee any particular volume of leads, appointments, revenue, or return on advertising spend. Where a client funds advertising directly with a platform, the client is solely responsible for that spend.

2. SMS and Text Messaging Terms

By providing your mobile number and checking the consent box on one of our forms, you agree to receive text messages from Annuvo LLC at that number.

• Program description. Messages relate to the enquiry you submitted: confirmations, appointment scheduling and reminders, answers to your questions, and service updates.
• Consent is not a condition of purchase. You are never required to agree to receive text messages in order to buy any product or service from us.
• Message frequency. Message frequency varies and depends on your interaction with us.
• Cost. Message and data rates may apply. We do not charge for the messages; your mobile carrier may.
• Opt out. Reply STOP to any message to stop receiving texts. You will receive one confirmation message and no further messages unless you opt back in.
• Help. Reply HELP for assistance, or email outreach@rawstudios.info.
• Carrier liability. Mobile carriers are not liable for delayed or undelivered messages.
• Eligibility. You must be at least 18 years old and the account holder or authorised user of the mobile number you provide.
• Changes to your number. You agree to notify us if you relinquish or change the mobile number you gave us.

How we handle mobile data is described in our Privacy Policy. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.

3. Client Responsibilities

Clients are responsible for the accuracy and lawfulness of the content they supply to us, for holding any licences their business requires, and for obtaining valid consent from their own customers before we contact those customers on the client's behalf. Clients remain responsible for complying with the rules of any advertising platform their account runs on.

4. Intellectual Property

This website, including its content, design, code and trademarks, is the exclusive property of Annuvo LLC or its licensors. You may not copy, modify, distribute, or create derivative works without our written permission. Content a client supplies remains the client's property.

5. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. Annuvo LLC does not warrant that the Services will be uninterrupted, error-free, or free of harmful components.

6. Limitation of Liability

To the fullest extent permitted by law, Annuvo LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services. Annuvo LLC's total aggregate liability shall not exceed the greater of (a) the amount you paid us for the Services in the twelve months preceding the claim, or (b) one hundred U.S. dollars (US $100). Nothing in these Terms limits liability for gross negligence, willful misconduct, fraud, or any other liability that cannot be excluded or limited under applicable law.

7. Termination

Either party may end a client relationship in accordance with the written service agreement between them. We may suspend or end your access to the Services at any time if you breach these Terms or use the Services unlawfully.

8. Dispute Resolution

Informal resolution first

Before filing a claim, you agree to attempt to resolve any dispute informally by contacting us at outreach@rawstudios.info. We will try to resolve disputes within 30 days of notice.

Binding individual arbitration

If informal resolution fails, you and Annuvo LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. Judgment on the award may be entered in any court having jurisdiction.

Class action waiver

You and Annuvo LLC each agree that any dispute will be brought solely in your or our individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

Opt-out

You may opt out of this arbitration agreement by sending written notice to outreach@rawstudios.info within 30 days of first accepting these Terms. Your opt-out notice must include your name, the email used to contact us, and a clear statement that you wish to opt out of arbitration.

9. Governing Law and Venue

These Terms are governed by the laws of the State of Ohio, without regard to its conflict of law rules. Subject to Section 8, the state and federal courts located in Summit County, Ohio have exclusive jurisdiction.

10. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above. Continued use of the Services after changes constitutes acceptance of the revised Terms.

11. Contact

Annuvo LLC, Akron, OH. Questions about these Terms? Email outreach@rawstudios.info.